Polo Support
Qualified trade and industry support from kitchen appliance specialists
All your questions answered by real kitchen appliance specialists. No more wasting time talking to people who don’t understand what your kitchen project needs.
Help when you need it
Our website is more than a product catalogue. It is a central resource hub for resellers, architects, builders and kitchen professionals across New Zealand.
We’re here to help with installation requirements, measurements, appliance specifications and design considerations. You’ll deal with people who know appliances inside out. We’re here to help you make informed choices and get results.
Our Polo Appliance product pages contain information on:
Product specifications
Downloadable manuals
Help with installation cut-out diagrams
Troubleshooting guides
Some of the most FAQs for our support team:
1. What kind of support does Polo Appliances offer trade professionals?
Our team of kitchen appliance specialists is here to help with appliance selection, design advice, and technical details. Resellers, kitchen manufacturers, architects and builders across New Zealand rely on us because they get straight answers from people who know their dishwashers, rangehoods, ovens, waste disposal units and cooktops inside out.
2. Where can I find installation instructions and specifications for Polo Appliances?
You’ll find everything you need right here on our website. We’ve created a central hub of downloadable product specifications, cut-out diagrams, installation guides and manuals, so you can access the right information quickly. No costly delays. We’ll help you keep your new build, retrofit or renovation on track.
3. How do I get help if an appliance isn’t working properly?
Our support team is here to help with troubleshooting and repairs. If something’s not working as it should, use our online repair request form. We carry a full range of spare parts and aim to resolve issues promptly so your project or household isn’t disrupted for long.
4. Do Polo kitchen appliances come with a warranty?
Yes! All Polo Appliances are backed by a 36-month manufacturer’s warranty. While our products have some of the lowest failure rates in the industry, we know things can still go wrong. That’s why our local support team is on hand to provide fast, reliable after-sales service and peace of mind long after installation. We even have a refund policy.
5. Why do trade professionals choose Polo Appliances?
Because we do things differently. From product specs and finishes to installation requirements, our team listens and asks the right questions. You’ll get practical advice from people who genuinely understand their kitchen appliances and want to help you avoid hold-ups or mismatched choices. That’s why builders and kitchen professionals across the country trust us to get it right.
Local after-sales care you can rely on
We design and supply kitchen appliances NZ wide, and our Auckland-based support team can always be relied upon to answer your questions, troubleshoot issues, and supply spare parts quickly. Whether you are designing a kitchen in Queenstown, renovating a bach in Matapouri or retrofitting an apartment in Tauranga, we can help.